Privacy Policy

Information you give us. When you submit the contact form we collect your first and last name, email address, company name, company website, your message, and — only if you choose to provide them — your phone number and the type of enquiry. These fields are submitted to our customer relationship management system, HubSpot, where our team reviews and replies to them.

Usage data. We use Vercel Analytics, which is cookie-free and does not collect or store personally identifying information. We do not use advertising or cross-site tracking cookies.

Job applications.Applications for open roles are handled on our job board hosted by Rippling. Information you submit there, including any CV, is collected and stored by Rippling on our behalf and is governed by this policy together with Rippling’s own terms.

We use what you send us to reply to your enquiry, to evaluate a potential working relationship, and to keep a record of our correspondence. We do not sell personal information, and we do not use it to build advertising profiles.

Providing a phone number is optional. We only send SMS text messages to a number if you have given express written consent by ticking the SMS consent box on our contact form. Consent is not a condition of purchase or of any service we provide.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

Message frequency varies. Message and data rates may apply. Reply HELP for help. Reply STOP to any message to opt out at any time; you will receive a single confirmation and no further messages. You may also withdraw consent by emailing support@retailreinvented.com.

We share personal information only with service providers who process it on our behalf so we can operate this site and respond to you — currently HubSpot (customer relationship management), Rippling (job applications), Sanity (website content), and Vercel (hosting and analytics). They may use it only to provide their service to us. We may also disclose information where required by law.

We do not share, sell, rent, or lease personal information to third parties or affiliates for their own marketing or promotional purposes.

When a client authorizes Retail Reinvented to manage its accounts on advertising and social platforms, such as Pinterest, Meta, and Google, we access that client’s data through each platform’s official API and only within the permissions the client grants. Authorization uses the platform’s own sign-in and consent flow; we never ask for or store platform passwords.

The data we access is the client’s own account, profile, board, post or Pin, product catalog, campaign, and performance data. Performance data is aggregated; we do not receive personal information about the people who see or interact with the client’s content beyond what the platform reports in aggregate.

We use this data only to create, publish, monitor, report on, and optimize that client’s marketing. We do not sell it, do not use it for any other client, and do not use it to build advertising profiles. Marketing software providers that connect to these platforms may process it on our instructions, solely to provide their service to us.

Access tokens are stored encrypted and are revoked when a client ends its engagement or withdraws authorization. A client can withdraw access at any time in the platform’s own settings or by writing to support@retailreinvented.com. We delete platform data we have stored for a client on request, or within 90 days after the engagement ends.

We keep enquiry and application records for as long as needed for the purpose they were collected and to meet our legal and record-keeping obligations, then delete or anonymize them.

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Write to support@retailreinvented.com and we will respond within a reasonable period.

Questions about this policy: support@retailreinvented.com.